Frequently asked questions
Autonomy, data, billing and how the machine actually works — answered straight.
Product
What does DTCSuite actually do?
It runs the growth loop for an ecommerce brand: watches competitors and your ad accounts, rebrands winning creative concepts onto your products, drafts full Meta campaigns, and polices ad spend against your rules — with you approving every move.
How is this different from an ad-spy tool?
Ad-spy tools stop at showing you the winning ad. DTCSuite closes the loop: concept rebranding, campaign drafting, paused launches and 24/7 spend policing come after the finding.
Which platforms does it work with?
Shopify for stores; Meta (Facebook & Instagram) for ads; TikTok ad intelligence on the watching side; Telegram for notifications; Stripe for billing. Google Ads support is on the roadmap.
Do I need my own product photos?
One decent product photo per product is enough — the creative studio grounds every generation on it.
Autonomy & trust
Will the AI spend my money without asking?
No. Every ad launches PAUSED, and nothing scales or stops without approval until you explicitly promote an agent to Trusted — and even then it acts only inside rules you wrote, with a full audit trail.
What are the three trust levels?
Notify: agents watch and report. Propose: agents draft the move and wait for one-tap approval. Trusted: agents act autonomously within your rules. You promote and demote agents at any time.
Can I undo something the machine did?
Every action is logged and reversible where the platform allows it — and because ads launch paused, the highest-risk action still passes through your hands.
Billing & plans
Is there a free plan?
Yes — start free without a credit card. Paid plans begin with a 7-day Growth-level trial so you see the full machine before paying.
What are AI credits?
Heavy AI work (image generation, intelligence reports) draws from a monthly credit allowance per plan. The usage page shows exactly where every credit went.
Can I cancel anytime?
Yes, from the billing portal in one click. Your data stays exportable.
Data & privacy
Is my store data isolated?
Yes — tenant isolation is enforced at three layers: application filters, database row-level security, and per-tenant caching. Your data never trains anyone else's results.
Is the tracking GDPR-compliant?
The pixel is consent-gated and the server-side relay honours consent and LDU flags. Analytics only load when a visitor accepts.
Where are credentials stored?
Store and ad-account credentials are AES-256 encrypted at rest; webhooks are HMAC-validated.
Still wondering? Try it with everything paused.
Start free